Terms of Service

1. Introduction and Acceptance

Welcome to SimLeap. These Terms of Service ("Terms") govern your access to and use of SimLeap's website, services, and expert business simulation assistance ("Services"). By accessing or using our Services, you agree to be bound by these Terms.

SimLeap provides expert-led consulting and tutoring services for business simulations including, but not limited to, Capsim, BSG (Business Strategy Game), Glo-Bus, Marketplace Live, Markstrat, and other academic simulations. Our Services are designed to help students understand complex business concepts and improve their simulation performance through strategic guidance.

2. Nature of Services

2.1 Educational Consulting

SimLeap operates as an educational consulting service. Our experts provide:

• Strategic Guidance: Expert analysis and recommendations for simulation decisions
• Round-by-Round Support: Assistance with individual rounds or the entire simulation
• Report Writing Assistance: Help with preparing reports, analyses, and presentations related to your simulation
• Tutoring and Explanation: Educational explanations of simulation mechanics, strategies, and business concepts

2.2 Academic Integrity

You are responsible for understanding and complying with your institution's academic integrity policies. SimLeap provides consulting and educational support—how you use our guidance is your responsibility. We encourage you to use our Services as a learning tool to better understand simulation dynamics and business strategy concepts.

3. Service Packages and Pricing

3.1 Service Options

SimLeap offers several service tiers:

• Per-Round Support: Expert assistance for individual simulation rounds
• Round Bundles: Discounted packages for multiple rounds
• Full Simulation Management: Comprehensive support throughout the entire simulation
• Exam/Quiz Preparation: Assistance with Comp-XM and other simulation-related assessments

3.2 Pricing

Pricing varies based on simulation complexity, urgency, and service level. Current pricing is displayed on our website and may be updated periodically. All prices are in USD unless otherwise stated.

4. Payment Terms

4.1 Payment Methods

We accept payment via PayPal and other methods as indicated on our website. Payment is required before service delivery begins.

4.2 Refund Policy

Refunds are considered on a case-by-case basis. If you are dissatisfied with our service, please contact us within 48 hours of delivery. We are committed to customer satisfaction and will work with you to resolve any concerns. Refunds are not available once recommendations have been implemented in your simulation.

5. Client Responsibilities

When using our Services, you agree to:

• Provide accurate simulation information, including login credentials if required for service delivery
• Communicate deadlines clearly and provide sufficient time for our experts to deliver quality work
• Respond promptly to any questions or requests for clarification from our team
• Use our Services in compliance with your institution's policies
• Not share, resell, or distribute the strategies and materials we provide

6. Confidentiality

6.1 Our Commitment

SimLeap is committed to maintaining the confidentiality of all client information. We will not:

• Disclose your identity or the fact that you used our Services to any third party
• Share your simulation credentials with anyone outside our service team
• Use your information for any purpose other than delivering the requested Services

6.2 Data Handling

Any credentials or sensitive information you provide are used solely for service delivery and are deleted after the engagement concludes. See our Privacy Policy for more details on data handling.

7. Service Delivery

7.1 Timelines

We strive to deliver all services within agreed-upon timeframes. Standard turnaround is typically 24-48 hours before your simulation deadline. Urgent services are available for faster delivery at additional cost.

7.2 Quality Guarantee

Our expert team provides strategies designed to optimize your simulation performance. While we cannot guarantee specific outcomes (as simulation results depend on competitor actions and other variables), we stand behind the quality and strategic soundness of our recommendations.

8. Intellectual Property

All strategies, analyses, reports, and materials created by SimLeap remain our intellectual property. You receive a license to use these materials for your personal educational purposes. You may not:

• Resell or redistribute our materials
• Claim our work as your own creation
• Share our proprietary strategies with competitors or other students

9. Limitation of Liability

SimLeap provides consulting and educational services on an "as is" basis. We are not liable for:

• Simulation outcomes, rankings, or grades
• Academic consequences resulting from your use of our Services
• Technical issues with simulation platforms beyond our control
• Indirect, consequential, or incidental damages

Our total liability shall not exceed the amount you paid for the specific service in question.

10. Termination

Either party may terminate the service engagement at any time. If SimLeap terminates before service completion, you will receive a prorated refund for undelivered services. If you terminate after work has begun, refunds will be at our discretion based on work completed.

11. Modifications to Terms

SimLeap reserves the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our Services after changes constitutes acceptance of the modified Terms.

12. Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction in which SimLeap operates. Any disputes shall be resolved through good-faith negotiation. If negotiation fails, disputes will be subject to binding arbitration.

13. Contact Information

For questions about these Terms or our Services, please contact us through our website's live chat feature or at our provided contact channels. We aim to respond to all inquiries within 24 hours.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

By using SimLeap's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.