1. Introduction
SimLeap ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we
collect, use, disclose, and safeguard your information when you use our business simulation consulting services.
We understand the sensitive nature of academic assistance services and maintain the highest standards of
confidentiality. Your privacy and discretion are paramount to us.
2. Information We Collect
2.1 Information You Provide
When you use our Services, we may collect:
- Contact Information: Name, email address, and communication preferences
- Simulation Details: Information about your simulation (type, round numbers, deadlines, team
information)
- Login Credentials: If required for service delivery, simulation platform login information
(handled with strict security protocols)
- Academic Information: Course name, institution (only if voluntarily provided), and
simulation-related documents
- Payment Information: Processed securely through PayPal; we do not store full payment card
details
- Communication Records: Messages exchanged through our live chat (Tawk.to), email, or other
channels
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- Device information (browser type, operating system)
- IP address and general location (country/region level)
- Pages visited and time spent on our website
- Referral source (how you found us)
3. How We Use Your Information
We use the collected information to:
- Deliver Services: Provide the simulation assistance you requested
- Communicate: Respond to your inquiries, send service updates, and deliver
strategies/recommendations
- Process Payments: Complete transactions and maintain payment records
- Improve Services: Analyze usage patterns to enhance our website and service offerings
- Prevent Fraud: Protect against unauthorized access and ensure service integrity
- Legal Compliance: Meet legal obligations when required
4. Confidentiality Commitment
4.1 Client Confidentiality
We maintain strict confidentiality regarding all client engagements:
- We will never disclose that you used our Services to any third party, including your institution
- Your name and identifying information are never shared publicly or with other clients
- We do not maintain public records of client engagements
4.2 Credential Security
If you provide simulation login credentials:
- Credentials are encrypted and stored securely during the engagement
- Access is limited to the specific expert assigned to your case
- All credentials are permanently deleted within 7 days of service completion
- We recommend changing your password after our engagement concludes
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share information only in these limited
circumstances:
- Service Providers: With trusted third-party services that help us operate (e.g., payment
processing, live chat)
- Legal Requirements: If required by law, subpoena, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with
continued privacy protection)
- Consent: With your explicit consent for a specific purpose
6. Third-Party Services
Our website uses the following third-party services:
These services have their own privacy policies governing how they handle your data.
7. Data Retention
We retain your information as follows:
- Communication Records: Retained for up to 12 months for service quality and support purposes
- Payment Records: Retained as required by financial regulations (typically 7 years)
- Login Credentials: Deleted within 7 days of service completion
- Strategy Documents: Deleted within 30 days of service completion unless you request earlier
deletion
8. Data Security
We implement appropriate security measures to protect your information:
- SSL/TLS encryption for all data transmission
- Secure, encrypted storage for sensitive information
- Limited access controls (only authorized personnel can access client data)
- Regular security reviews and updates
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We
cannot guarantee absolute security.
9. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a portable format
To exercise these rights, contact us through our live chat or email.
10. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. See our Cookie
Policy for detailed information about what cookies we use and how to manage them.
11. Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect information from
children. If you believe we have collected information from a minor, please contact us immediately.
12. International Data Transfers
If you access our Services from outside our primary operating jurisdiction, your information may be transferred
internationally. By using our Services, you consent to such transfers.
13. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last
Updated" date. Significant changes will be communicated through our website or direct communication.
14. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Live Chat: Available on our website
- Email: Through our contact form
We aim to respond to all privacy-related inquiries within 48 hours.
By using SimLeap's Services, you acknowledge that you have read and understood this Privacy Policy.